In these Terms and Conditions: “we”, “us” and “our” mean BHF Graphics, “you” and “your” mean the customer placing an order, “Goods” means any printed products, packaging, promotional materials, or other items we supply, “Services” means any design, pre-press, artwork checking, proofing, finishing, fulfilment, or related services we provide, “Order” means your request to purchase Goods and/or Services; and “Website” means www.bhfgraphics.co.uk.

You must supply artwork, text, images, logos, and other content in the file format and specifications stated on our Website or as otherwise requested by us within our Artwork Guide. We are not responsible for delays, errors, or quality issues caused by low resolution files, incorrect dimensions, incorrect colour settings, hidden layers, missing fonts, spelling mistakes, or other defects in the files you provide. Further information and details can be found in our Artwork Guide, within the Website.

Where we provide a digital proof, production will not begin until you approve the proof unless we expressly agree otherwise. You are responsible for carefully checking the proof for layout, copy, colours, image placement, pagination, trim, bleed, and other details. Once you approve a proof, you accept responsibility for any errors remaining in the approved version.

Because printed products are produced using physical materials and machinery, minor variations may occur between on-screen images, proofs, reprints, and finished Goods. Unless we have expressly agreed to a specific print standard in writing, reasonable tolerances in colour, density, cutting, folding, trimming, positioning, size, and quantity shall not be treated as defects.

Any production or dispatch times shown on our Website or in correspondence are estimates only and begin only once we have accepted your Order, received cleared payment, received all required artwork and information, and, where applicable, received your proof approval. We will use reasonable efforts to meet stated timescales, but time is not of the essence unless we expressly agree otherwise in writing.

Delivery dates are estimates. We are not liable for delay caused by couriers, events outside our reasonable control, incorrect delivery details, failed delivery attempts, severe weather, or delays caused by your late approval or amended instructions. Risk in the Goods passes to you on delivery or collection. Ownership of the Goods remains with us until we have received payment in full.

You must inspect the Goods on delivery and notify us in writing within 48 hours of any shortage, damage, or delivery issue, and within 7 days of any alleged defect that would not reasonably be apparent on delivery. Please keep all packaging and provide photographs or other evidence we reasonably request.

Nothing in these Terms and Conditions limits your statutory rights. If Goods are faulty, not as described, or not fit for purpose, please contact us promptly with full details of the issue. We have a Triple R policy in place, Reprint, Replace or Refund. We may ask you to return the Goods, or part of them, for inspection before we decide whether to Reprint, Replace, or Refund.

In the event of an issue over the quality of Goods, we always want to reprint or replace instead of refund, we may ask you to return the Goods, or part of them, along with a full description of quality issues outside of any previously mentioned standard print tolerances, that are to be rectified.

In the event of a dispute regarding quality of Goods, The British Printing Industries Federation (The BPIF) will be called upon for final judgement of the decision.

We will not provide a refund, replacement, or reprint where the issue arises from customer-supplied errors, approved proofs, standard print tolerances, misuse, poor storage, or damage occurring after delivery. Any refund will be limited to the price paid for the affected Goods.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to the paragraph above, we shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, loss of goodwill, or any wasted management time. Our total liability in connection with any Order shall not exceed the amount you paid for that Order.

We are not responsible for any failure or delay caused by events beyond our reasonable control, including equipment breakdown, supplier shortages, transport disruption, industrial disputes, cyber incidents, flood, fire, pandemic-related disruption, or government action.

If you have a complaint or need to contact us about an Order, please use the following address: BHF Graphics Ltd, Unit G1 Riverside Way, Riverside Industrial Estate, Dartford, Kent, DA1 5BS. The following email address: info@bhfgraphics.co.uk. We aim to respond to complaints within 5 working days.